Frequently Asked Questions
Driven by our motto to serve the best interests of our customers, the section below aims to address the frequently asked questions about Premium Crystal Car Rental. From affordable pricing to accessible customer care service for all your SUV Car Rental in Dubai and SUV hire in Dubai, from the booking process to details on the wide range of available SUV and budget-friendly SUV cars.
Residents of the UAE wishing to opt for our luxury car rental service can do so by sharing copies of: Valid UAE driving license and their Emirates ID
Those arriving in UAE as tourists and wishing to explore the SUV car rental in Dubai can sign up with us by sharing a valid international driver’s license and a copy of Visit Visa or Visa Stamp.
While UAE Resident Visa Holders only need a valid UAE Driving License, Visitors from GCC Countries need to provide a valid GCC country driving license. Tourists from countries other than the GCC group need to submit an international driving license to avail of car rental services.
Customers need to have an active credit card to avail of our luxury and sports rental car service as per the established norms. Even if one has a car reservation and driver’s license, an active credit card that matches the name on your driver’s license is a must.
Yes. All drivers must meet the renting location’s minimum age requirements and have a valid driver’s license. They must also have a major credit card in their name at the time of rental. Premium Crystals also requires a rental deposit in addition to the cost of rental services.
To ensure a hassle-free experience, our customers only need to book an appointment with one of our customer service executives. Thereafter, we will book your vehicle for service and arrange for a replacement vehicle. Please note that we provide this service for all categories of rental cars including sports & luxury, as well as budget-friendly economy cars.
Drivers are expected to abide by traffic rules and regulations in the UAE. For every traffic fine levied by the driver of the vehicle, the customer will be charged a nominal fee to cover the charges. This is a part of the established guidelines in the car rental segment and includes all vehicles including Sports and Luxury cars.
All fines or offences related to all Premium Crystal vehicles are processed by our team and subsequent notification and costs are invoiced to the customer.
In case the renter meets an accident and is booked by the police under a hit-and-runcase, irrespective of culpability, the renter must pay Premium Crystal the full amount of insurance excess listed on the Vehicle Hire Agreement. However, in case the client wants to go for SDW, the clause does not apply. Nevertheless, a police report must be registered in all cases.
In the event of an unfortunate accident or damage to the vehicle, the renter must immediately notify the police. A police report is mandatory in such cases otherwise the renter will be held responsible for the entire cost of damage to the vehicle.
Report the theft to the police immediately, obtain a copy of the police report, and notify Premium Crystal Car Rental without any delay.
While we understand that the comforts of luxury and sports cars are hard to let go of, we value punctuality. Hence, if a renter is late in returning the car as per the stipulated deadline, an additional day’s charge is applied as per the category of the vehicle – luxury, sports, or economy.