Frequently Asked Questions
Driven by our motto to serve the best interests of our customers, the section below aims to address the frequently asked questions about Premium Crystal Car Rental and our Best Luxury Car Rental Dubai. From affordable pricing to accessible customer care service, from the booking process to details on the wide range of available sports and budget-friendly luxury cars
UAE residents wanting to book a vehicle from our VIP and Luxury car rental in Dubai need to share copies of their valid UAE driving license and Emirates ID.
While UAE Resident Visa Holders only need a valid UAE Driving License, visitors from GCC Countries need to provide a valid GCC country driving license. Tourists from countries other than the GCC group need to submit an international driving license to avail of car rental services.
Yes. All drivers must meet the renting location’s minimum age requirements and have a valid driver’s license.
Drivers are expected to abide by traffic rules and regulations in the UAE. For every traffic fine levied by the driver of the vehicle, the customer will be charged a nominal fee to cover the charges. This is a part of the established guidelines in the car rental segment and includes all vehicles including Sports and Luxury cars.
To take customer priority one step further and offer an enjoyable experience, Premium Crystal has established itself as a car rental in dubai without deposit. Yes, you read it right! There are no upfront charges for the luxury car of your dreams. So if you want to rent a car in Dubai or are searching for VIP and Luxury Car Rental services in Dubai, look no further.
Drivers are expected to abide by traffic rules and regulations in the UAE. For every traffic fine levied by the vehicle’s driver, the customer will be charged a nominal fee to cover the charges. This is a part of the established guidelines in the car rental segment and includes all vehicles including Sports and Luxury cars.
In case the renter meets an accident and is booked by the police under a hit-and-run case, irrespective of culpability, the renter must pay Premium Crystal the full amount of insurance excess listed on the Vehicle Hire Agreement. However, in case the client wants to go for SDW, the clause does not apply. Nevertheless, a police report must be registered in all cases.
Report the theft to the police immediately, obtain a copy of the police report, and notify Premium Crystal car rental without any delay.
Tourists in UAE wishing to explore VIP and Premium car rentals in Dubai can book our services by sharing a valid international driver’s license and a copy of the Visit Visa or Visa Stamp.
While UAE Resident Visa Holders only need a valid UAE Driving License, visitors from GCC Countries need to provide a valid GCC country driving license. Tourists from countries other than the GCC group need to submit an international driving license to avail of car rental services.
To make things easier for car enthusiasts, Premium Crystal allows multiple payment options for smooth transactions with minimal effort. Customers can book our services through various payment options other than credit cards – often deemed mandatory in other companies.
All fines or offences related to all Premium Crystal vehicles are processed by our team and subsequent notification and costs are invoiced to the customer.
To ensure a hassle-free experience, our customers only need to book an appointment with one of our customer service executives. Thereafter, we will book your vehicle for service and arrange for a replacement vehicle. This service is provided for all categories of rental cars, including sports & luxury, as well as budget-friendly cars.
All fines or offences related to all Premium Crystal vehicles are processed by our team and subsequent notification and costs are invoiced to the customer.
In the event of an unfortunate accident or damage to the vehicle, the renter must immediately notify the police. A police report is mandatory in such cases otherwise the renter will be held responsible for the entire cost of damage to the vehicle.
While we understand that the comforts and services offered by VIP and Luxury Car Rentals in Dubai are hard to let go of, we value punctuality. Hence, if a renter is late in returning the car as per the stipulated deadline, an additional day’s charge is applied as per the vehicle category – luxury, sports, or economy.